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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Wstack HP Solution Centre

HP Recommended
Deskjet F2480
Microsoft Windows 10 (64-bit)

Hi Wstack,

Seen several posts from you with some good information, so thought I would try to reach out to you for some further advice please.


I have been running successfully the solution centre for 7 years on my old HP Probook and is still running today, although at this age the laptop is beginning to fail, so I bought a new Elitebook last week.


I have tried several possible solutions including

HP Scan Extended

HP Scan and Capture

HP Smart

HP Print and Scan Doctor


All fail to find my connected scanner, printer is no problem.

I've even copied over the Solution Centre files, but of course due to the Adobe Flash issues it doesn't work. The suggested solution gets to a page not found error 😞


How is it that It is working fine on my old laptop and not my new one, both are running Windows 10 Pro? Allbeit the old one was rebuilt from W8 which I guess may make a difference?


Looking forward to your further advice.

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HP Recommended


Try following the HP Print and Scan Doctor Utility, restart your PC if being prompt to and check if you may then able to scan:


If it doesn't help, what exact error or behavior occurs when following the utility by selecting Fix Scanning?


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If my post resolve your problem please mark it as an Accepted Solution 🙂
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