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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-22-2018 11:00 AM

HP Recommended
Product: Xpress M2070FW
Operating System: macOS 10.14 Mojave

I have an unusual problem with the scanner. Well, you start scanning the first side of the feeder and in the middle of the second side you hang the system and stop scanning.

 

In Apple Support I found out that this problem concerns mainly printer drivers. I installed them in different ways but each time the problem was the same.

 

I have a macOS Mojave system, an Xpress M2070FW printer. I use the scanner after USB, printing works well. The problem mainly concerns the scanner.

 

I also used Samsung Printer Installer but the problem continues. I also installed from Bonjour changing the location from Airpirint to a specific printer, the same with USB. Without effect, the problem continues. 

 

I can ask for help, it seems very urgent to me because it paralyses my work. 

8 people had the same question
1 REPLY 1

‎11-30-2018 06:27 AM

HP Recommended

Exactlty the same problem here. I even bought yesterday exactly the same printer M2070 -> but the problem is the same. With my other macbook with MAC OS High Sierra it works fine. Since the update to MOJAVE cannot scan color anymore..very very frustrating..

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