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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP ENVY 6022e All-in-One Printer
Microsoft Windows 11

I have loaded the latest scan drivers for HP Envy 6022E according to HP drivers page Save as Editable Text (OCR) should be on scan menu but isn't. Any Ideas

3 REPLIES 3
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The April 15, 2025 universals scan software (and other items) can be downloaded here

https://support.hp.com/us-en/drivers/hp-envy-6000e-all-in-one-printer-series/model/2100187514

 

OCR is mentioned here

https://support.hp.com/us-en/drivers/swdetails/hp-envy-6000e-all-in-one-printer-series/model/2100187...

 

You may not have the latest HP Scan or HP Smart

 

After installing the full feature driver package (in addition to the scan software), click the windows key and select all apps and find HP.

Look for HP Scan.

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If HP scan is not present then use HP Smart. get HP Smart from the Microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run WSRESET from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps. This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

There can be some differences between HP Scan and Smart

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Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
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problem please mark this as a solution so others can find it
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Already tried that, HP scan drivers updated to the latest, still not gives OCR option

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I do not have any printer capable of OCR so cannot advice. While my HP LJ is old, it can accept any type of cheap cartridge which almost makes up for not having OCR.  

 

How to contact an HP agent:
Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

There is also HP smart friend but Copilot is cheaper.

 

 I once tried a 3rd party solution.  Microsoft offers OCR (Optical Character Recognition) tools. These include Azure AI OCR, a cloud-based service, and Power Automate OCR, which can be used for business processes like extracting text from invoices. Microsoft also provides OCR capabilities within its products like OneNote and Windows Snipping Tool.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.