acrobat there was an error reading a stream

[Mike_Black]

Since the recent upgrade to Adboe Acrobat DC reader scannig no longer works on my Photosmart 7510.  All PDF scans produce an Acrobat error "There was an error while reading a stream".

There are no firmware updates for the printer apparently....there is a post on the Adobe site where that fixed somebody else.

https://forums.adobe.com/thread/2230395

So it seems as though the PDF being produced by the printer needs fixing.

Thanks

[DavidSMP · Accepted solution]

Hi @Mike_Black,

Good Day and welcome to the HP forums! Hope you are doing well. 🙂  I reviewed the post about adobe acrobat reader scanning issues with the printer. I’ll be delighted to assist you. 🙂

At the outset, you’ve diagnosed the issue perfectly before posting the query on HP forums. Excellent job on that score. Kudos to you for that. 🙂
 

It is always a privilege to work with technically savvy customers. I take it as a privilege to share this platform with you. We value your relationship with HP and wish to serve you better. 🙂

For better clarity and to assist you better, I would require more information regarding this.

• Please let me know the operating system used on the printer.
   
• Please do this for now uninstall adobe reader and reinstall it again and try to scan.
•  
• Please try downloading and installing a different reader like Foxit reader and try again to scan.
• Link for Foxit reader download: http://download.cnet.com/Foxit-Reader/3000-18497_4-10313206.html

• Download only Foxit reader and install it on your computer. Do not click on any other download, image, link or ad as this is a third party website.

• Assuming that the operating system is windows, please follow these steps to uninstall the printer.
• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
   
• Lastly, uninstall the printer software and reinstall the latest printer software from this link: http://hp.com/drivers and follow the on-screen instructions after selecting the country.

Hope this helps.  Let me know how this pans out. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Mike_Black]

Reinstalling Acrobat Reader did not fix it.

Foxit reader does work.

I'm doing this via the web interface so the printer drivers aren't involved.

It only seems to happen on multipage pdf scans via the web scan.

This is an example document that Acrobat cannot read.

https://www.dropbox.com/s/2mwvnymq9d1e0up/bad.pdf?dl=1

Although Acrobat may indeed have a bug there's an awful lot mores users of it than the Photosmart 7510.

I've also reported the problem to Acrobat so we'll see where the finger pointing goes....:-)

[DavidSMP]

Hi @Mike_Black,

I am glad that  Foxit Reader works which signifies that there is nothing wrong with the printer and is a limitation of the Adobe acrobat reader. It has been an absolute privilege to have worked and shared this platform with you.:) You've done a superlative job of troubleshooting and kudos to you for that. 🙂 

Trust me I've done everything I can to help you here, by keeping your best interest in mind. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

You take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[AL74_]

I also have a problem with the Web Scan on my all-in-one printer HP 6830. This is the type of scanning I use most often. Unfortunately, when I scan documents with multiple pages using WebScan, it produces invalid PDF documents - when I open them in Adobe Acrobat, it gives error "There was an error while reading a stream". I cannot even print these PDFs. 

From the Adobe pages, I notice that people only fix this by updating the printer/scanner firmware. I believe I have the latest firmware. 

Please advise.