after windows 11 24H2 update HP scanjet 3600 f1 is not recognising by the pc- USB connector

[emsudheeesh]

after windows 11 24H2 update HP Scanjet 3600 f1 is not recognising by the pc for 5 users. 23H2 user's pc is recognising the scanner with USB  support.

please provide a patch for the issue. users working in corporate domain and its not possible to uninstall the latest update

[JbowMUSD]

We're having the exact same issue with HP Scanjet 2000s and 3000s.  VERY big issue and HP needs to provide a solution ASAP.

Hundreds of users affected by this.

[kndy]

We're in the same boat with our 7000 S3's....The November 12th big Windows update did not fix the issue.

[CWruck]

After weeks of trial and error, this seems to work: With the scanner on and fully powered up, restatrt the computer.

That seems to have solved the problem - at least for now.  Clearly, something is wrong between the recent Windows update and the HP software.  I love this scanner and hope they (HP or Microsoft) fix what ever is wrong.

[kndy]

Here is what I posted in another forum back on December 20th:

First, make sure this December 10, 2024 was installed:

KB5048667

Restart after confirming.

TODAY:

I spoke to HP support and the following will need to be tested.

via admin, go to command prompt

Run the command:

pnputil /delete-driver escl.inf /uninstall /force

You will get a

Driver package installed

Failed to delete driver package: the specified file is not an installed OEM INF.

Try scanning again and see if it works. You can also check on Device Manager under Imaging Device and making sure only ONE is showing for your printer and not two devices. If it shows (USB) this is HPEsclscan.inf, if it shows no (USB) then it uses escl.inf. The goal is to make sure eSCL.inf is uninstalled.

Tested with HP and we are 1 worked and 1 failed. So, 50/50.

We did a lot of troubleshooting for the one that failed but nada.

But please share your experience and if it worked for you.