alignment

[Frank102556]

after installing new print cartriges. it won't align. Says it does not recognize the page that was printed when I installed cartriges. They are all black, no color printed.  Help!!!

I just tried printing a very colorful photo. It was only 3 colors, mostly yellow , some black, pink streaks. I have had the cartridge for some time, but it was sealed in the foil container. Think the cartridge is just bad?  They are so expnsive! 

[Betty0610]

@Frank102556

Welcome to the HP Support Community.

Are you able to copy in color? If the ink cartridges are not used for some months, they do tend to dry up.

Clean the cartridge contacts

Follow these steps to clean the cartridge contacts.

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

       caution:

     Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the product.

2. Press the Power button () to turn on the product.

3. Open the cartridge door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

   Figure : Open the cartridge door

   

4. Press down on the cartridge to release it, and then pull the cartridge toward you to remove it from its slot.

   Figure : Remove the cartridge

   

     caution:

   Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the product for more than 30 minutes.

5. Hold the cartridge by its sides.

   Figure : Hold the cartridge by its sides

   

6. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

7. With the damp swab or cloth, clean the copper-colored contacts on the cartridge.

     warning:

   Do not clean the ink nozzles on the cartridge. Clean only the copper-colored contacts.

   Figure : Clean the contacts

   1. Copper-colored contacts

   2. Ink nozzles (do not clean)

8. Allow the cartridge contacts to dry for approximately 10 minutes.

9. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.

10. Use the swab to clean the contacts in the carriage, located inside the product. Allow the contacts to dry for approximately 10 minutes.

11. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot at a slight upward angle. Make sure that the icon on the cartridge matches the icon on the slot.

    Figure : Insert the cartridge into its slot

    

12. Push the cartridge forward into its slot, and then press it upward until it snaps into place.

    Figure : Snap the cartridge into place

    

13. Repeat these steps for the other cartridge.

14. Close the cartridge door.

    Figure : Close the cartridge door

    

Print and evaluate a Print Quality Diagnostic Report and troubleshoot defects

Follow these steps to print, and then evaluate the Print Quality Diagnostic Report.

Step 1: Print a Print Quality Diagnostic Report

1. Load plain white paper in the input tray.

2. Touch the ATM button () next to the Setup icon () in the lower-left corner of the control panel.

3. Touch the right arrow button () to select Tools, and then touch OK.

4. Touch the right arrow button () to select Print Quality Report, and then touch OK. The printer prints the report.

Let me know how this report looks.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Frank102556]

Thank you for all the great info!  It will only print a faded yellow and the page has some pink lines.  Have not done anything yet. I suppose an eyeglass cleaning cloth would work, don't want to ust a q-tip.

If I just bought a new cartride (this one was very old, but sealed in the fiol pack) will it work? or will I beed to clean the contacts inside the printer. Hate to waste the money unnecessarily (rarely print anything color).

Has been a great printer for me for years. Got It on a black friday deal for around $25.00!  But you have to spend tons more than that on ink!!  Thanks again

Frank

[Betty0610]

@Frank102556

I suggest that you first try out the troubleshooting steps given to you. If it does not help the situation, please do buy new ink cartridges and then try printing.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Frank102556]

Thanks Betty -  Haven't done cleaning yet. 99% of what I print is black. My black cartrige is brand new and its not nice and dark like it should be. I'll let you know if cleaning helps.  Thanks again - Frank 

[Betty0610]

@Frank102556

Sure, do keep us posted 🙂