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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

all calls go to fax how do we prevent this

4 REPLIES 4
HP Recommended

Whaty type of printer do you have?

In the back of the printer, the main telephone line goes into LINE 1. In LINE 2 of the printer, the actual telephone should be plugged in. 

Go to your Advanced settings on your printer and change a few things.

1. Error Correction Mode (turn it OFF)

2. Also change your DISTINCTIVE RING PATTERN to ALL

Let me know the results. 

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
HP Recommended

want to use same line for FAX  NUMBER  for home and telephone but since I connected Fax , phone calls not coming through 

HP Recommended

Hi there everyone, and hopefully a few printer experts lol.  I have had the same Officejet all in one 4630.  I have not changed anything that I am aware of, however my home phone calls are going to my fax (yes they have the same number) but I never had a problem before.  Not to much come up in the window of the printer just a little basic stuff......EXAMPLE: scroll down to fax push OK auto answer on bla bla, all looks the same to me.  HELP I know it's probably simple stupid, but then again turning 60 this month so am I, getting stupid that is.  Still a dumbass trying to get intimate if you will with my smartass phone  (Sorry) any help would be appreciated I am at least commuter literate.

Kindly,

Jeanine

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


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