can not scan document to send via email

[Richard3522]

I am having a relatively simple problem but after three phone calls, four different people to talk to, AI  assist... I still can not get my printer to scan to an email. 

The problem I'm getting, which is can see a lot of other people are getting, is the error message "Username or password is incorrect. Ensure both user account and password are valid."

I have gone through trouble shooting, I have spoken to the technical help line and even willing to pay the £21.00 technical charge but haven't received the link to pay, after waiting 45 minutes. 

I have resorted to google forums and no one can find the answer to why this is happening. The printer has been scanning fine for the last few years and randomly Friday it has started saying that error message. The password and user name is the same as it always has been and I have logged in and out, I have reset the printer and laptop.  I have checked the SMTP server for outlook and used this "smtp.office365.com" with "587" as the port. I have also tried "25" as the port number and "smtp-mail.outlook.com" as the server but it still has the same error message. 

CAN SOMEONE PLEASE HELP!!! 

[Dragon-Fur]

@Richard3522 

Welcome to the HP English Community --

At this point, most email providers have disabled "Lass Secure Apps", a setting that allows the user (you) to decide to trust the least secure method of transferring data into the email provider's servers.

Email providers don't like receiving mail from other machines -- the practice is fraught with risk.

What to do?

Most providers now require that you enable 2FA (2-step verification) and create an App Password to be used in place of your regular email account password.

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Scan to Email – Two-Step Verification / 2FA and Application Password

Email Account Security

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

“Less Secure Apps” is disabled.

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification / 2FA (2 Factor Authorization) AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

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Example – Google / G-Mail

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification / 2FA security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Video – EWS format for select new OfficeJet Pro printers, including 9135e

How to set up ‘Scan to Email’ on HP Color LaserJet Pro & HP OfficeJet Pro printers

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification / 2FA

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.  
• Make note of the password in case you need to re-enter it.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Make note of your App Password >> Enter the 16 App Password (no spaces) in Scan to Email in place of your regular password.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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Microsoft

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

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General Example - EWS - Scan to Email - SMTP - Profile

EWS_9025_Scan-to-Email_Setup_6

FYI -

Sample - EWS - Scan to Email - Email Servers -

New Format EWS -- (late 2023 and newer) OfficeJet and some LaserJet printers

EWS_9135_Scan_to_Email_Default_Options_5

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Message Content References

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What about the Port?

  What’s the Difference Between Ports 465 and 587?

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What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

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Public DNS Server List

https://public-dns.info/

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

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OR

HP Color LaserJet Pro MFP M283fdw  

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