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‎09-07-2025 02:56 PM

HP Recommended
Product: HP OfficeJet Pro 9129e All-in-One Printer
Operating System: Microsoft Windows 11

My printer is all in one 9120e.  I have a new computer and can not get scan and print set up on computer, HELP

1 REPLY 1

‎09-09-2025 10:34 AM

HP Recommended

@liz3764, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble setting up scan and print functions on your new computer with your HP OfficeJet Pro 9129e All-in-One Printer. Let's walk through the steps to get everything working smoothly on Windows 11.

Install HP Smart App (Required for Setup & Scanning)

HP Smart is the recommended app to set up your printer, print, scan, and manage settings.

HP Smart

  • After installing, sign in or create an HP account.
  • Click “Add Printer” and follow the on-screen instructions to connect your printer via Wi-Fi or USB.

Enable “Scan to Computer” Feature

Once your printer is added to HP Smart:

  • Open HP Smart.
  • Click on “Scan”.
  • If prompted, enable “Scan to Computer”.
  • You can now scan directly from the printer’s control panel or from the app.

Optional: Install Full Feature Software (for advanced scanning options)

If you prefer using HP Scan software or want more control over scan settings:

Official HP® Support

  • Download and install the Full Feature Software.
  • This includes HP Scan, which allows scanning to PDF, JPEG, email, etc.

Check Windows Settings

Make sure your computer recognizes the printer:

  • Go to Settings > Bluetooth & devices > Printers & scanners.
  • Ensure your printer is listed and marked as default.
  • If not, click “Add device” to manually add it.

Troubleshooting Tips

  • Restart both printer and PC after installation.
  • Ensure your printer is connected to the same Wi-Fi network as your PC.
  • If using USB, try a different port and ensure the cable is securely connected. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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