can not stop printer from printing

[cf_5]

Doing research and wanted to print the information.

Typed a letter and tried to print

Started printing and would not stop

Pressed the cancel button to cancel printing

Stopped printing for a second and resume printing

Turned the printer off and on three times and the same thing happened  

[Dragon-Fur]

@cf_5 

What you do depends on the Operating System / version, the software you are using to submit the job to the printer, whether the printer is able to print other jobs, the format of the document...

Ideas...

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PDF printing

If the document is a PDF doc, consider:

For Windows:

•  Cannot Print PDFs from Adobe Reader (Windows)

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

• HINT: Watch out for and UNCHECK unwanted extra software
• Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

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Mobile Device - "Other" Operating System.

If the printer cannot print directly from the email, download a copy of the letter to your device (or copy paste the content of the email into a document you create on the device).  Open the document in the appropriate software for the file and print from there.

Copy / Download the content into a viewer / editor on your device.

For example,

• If the device is iOS and you only need text, copy the email content into Notes and print from there.
• If the device is iOS and you need image / link content, copy the email content into Pages or create a PDF file of the data - Open the file Pages or PDF reader and print from there.

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Print Service - Windows

The Print Service Reset will help if the only issue is that the Print Service is "stuck".

NOTE:  Print Service Reset will not help if there is something in the particular job that causes the behavior (cannot stop printing the document) or if the printer is having issues with the general print operation.

Scroll down to section Print Queue / Print Service Reset

Cancel Print Job

If you catch the job quickly enough, print jobs can be cancelled on the printer. 

The “cancel” button might be labeled as such or might present as a red X.

NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.

Once the job is turned over to the print service, cancel the job from the print queue.

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon > See what’s printing > Click (or Right-Click) on the job > Cancel

Exact wording varies.

OR

Control Panel > icon view > Devices and Printers > Double-Left-Click on your Printer

Double-Left-Click on See what’s printing - Click (or Right-Click) on the job > Cancel

Exact wording varies.

OR

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

OR

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

Print Queue / Print Service Reset

The Doctor can help with several issues, including "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

and / or

If the print job will not cancel or if the print job is stuck in the queue

If the issue is due to Print Services being stuck / hung, the following should fix the problem.

Stop print service, clear the print folder, Start print service

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

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Windows - Printer Software

If this is the only job that fails, the following is likely unnecessary.

You could try

Uninstall printer software  from Programs and Features >

Restart >

Download-save-install a fresh copy of the Full Feature Software >

Restart

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References and More Options

See the document list in Troubleshooting 

Topic: Print 

Subtopic:  Printer Offline or Print Job Stuck in Queue

See Step 1 in this document:

Slow Printing (Windows)

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms or "what the printer can do" (Specifications)

Additional "How-to" procedures

Search for additional solutions...

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP Officejet 6812 e-All-in-One Printer

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