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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
macOS 12.0 Monterey

I have a color laserjet pro MFP M377. When scanning to email it says my username and password are incorrect. I have been trying to access the IP address to open the web browser to update the username and password but i cannot access the web portion to do so. When typing the IP address into chrome,safari & firefox it says it cannot open due to proxy/firewall system. Please HELP as I need to scan for my work. 

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