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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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03-13-2023 09:42 AM
Operating System: macOS 12.0 Monterey
I have a color laserjet pro MFP M377. When scanning to email it says my username and password are incorrect. I have been trying to access the IP address to open the web browser to update the username and password but i cannot access the web portion to do so. When typing the IP address into chrome,safari & firefox it says it cannot open due to proxy/firewall system. Please HELP as I need to scan for my work.
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