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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-13-2023 09:42 AM

HP Recommended
Operating System: macOS 12.0 Monterey

I have a color laserjet pro MFP M377. When scanning to email it says my username and password are incorrect. I have been trying to access the IP address to open the web browser to update the username and password but i cannot access the web portion to do so. When typing the IP address into chrome,safari & firefox it says it cannot open due to proxy/firewall system. Please HELP as I need to scan for my work. 

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