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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎05-03-2025 04:04 PM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

cannot copy from printer

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2 REPLIES 2

‎05-03-2025 04:05 PM

HP Recommended

HP  Envy 4520

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‎05-04-2025 12:07 PM

HP Recommended

@Theodor2, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Copying Issues with HP ENVY 4520! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Check the Scanner Glass: Make sure the scanner glass is clean. Dust or smudges can affect the quality of the scanned image.

Load the Original Correctly: Ensure that the document or photo is loaded correctly on the scanner glass with the print side facing down.

Inspect the Ink Levels: Verify if there is enough ink in the cartridges. Low ink levels can affect the quality and ability to copy documents.

Restart the Printer: Turn off the printer, wait for a few seconds, and turn it back on. This can reset any software glitches affecting the copying function.

Check for Error Messages: Look for any error messages or alerts on the printer display that might indicate an issue.

Printer Settings: Ensure correct settings in the printer software related to copying. You can access these settings through the printer software on your computer.

Update Printer Firmware: Check for any available updates for the printer firmware, as updates can resolve known issues.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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