can't find scanned documents

[Emperatriz]

cannot find scanned documents, they are not being saved in photos nor document folder

[Kuroi_Kenshi]

Hi @Emperatriz,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the Scan Destination Path

Open HP Printer Software:

• Ensure the software is installed and running on your computer.

Manage Scan Settings:

• Access the scanning section of your HP printer software.
• Confirm the settings are configured to save scanned documents to the desired location (e.g., Photos or Documents folder).

Check and Modify Scan Settings:

• Ensure the correct destination folder is selected in the scan settings.
• You might need to update the path if it has been changed unintentionally.

Use HP Smart App

Install HP Smart App:

• If not already done, download and install the HP Smart App from your app store.

Verify Scan Settings:

• Open the app and go to the scanning settings.
• Confirm the destination folder and file format for scanned documents.

File Format and Compatibility

Confirm File Type:

• Check if the scanned documents are being saved in a format supported by your system (e.g., JPEG, PDF).

Check for File Size Limitations:

• Ensure there are no restrictions on file sizes that might affect saving larger scanned documents.

Connectivity and Software Updates

Check Network Connection:

• Ensure your printer and computer are connected to the same network if scanning over a wireless connection.

Update Software:

• Ensure the HP Printer software and drivers are up to date. Visit the HP Support website for updates.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,