can't receive faxes

[Daviden]

disable junk fax blocker

[Dragon-Fur]

@Daviden 

Welcome to the HP Community --

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@Daviden wrote:

disable junk fax blocker

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Answer

I did not find a method to disable the Junk Fax blocker.

Where to look...

EWS includes an Advanced section that, in turn, includes a Fax Blocker sub-section.

The printer's user manual includes a How-to Section for using the Fax Blocker.

Copilot provides Fax Troubleshooting tips.

Start...

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EWS - Basic / Advanced Fax 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Fax > Basic Fax Settings

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Fax > Fax Setup Wizard

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Fax > Advanced Fax Settings

EWS_9025_Fax_Settings_Basic-Advanced_5

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Printer User Guide - Junk Fax Blocker

Block / Unblock fax numbers and most else about sending and receiving faxes is included in the printer's user manual.

 User Guide - HP OfficeJet Pro 9020e series

Section Block unwanted fax numbers - Starting on Page 90

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Fax Troubleshooting - Copilot

and

Unedited Answer generated by Copilot

Let’s zero in on fax-specific troubleshooting for your HP OfficeJet Pro 9025e.

Here’s a focused guide to help you resolve common fax issues:

📠 Common Fax Problems & Fixes

❌ Fax Not Sending or Receiving

• Check phone line connection: Ensure the fax line is securely connected to the 1-LINE port (not the 2-EXT).
• Run a Fax Test: On the printer’s control panel, go to Setup > Fax Setup > Run Fax Test. This will diagnose line issues.
• Disable Error Correction Mode (ECM): Sometimes ECM interferes with transmission. Go to Fax Settings > Advanced Fax Setup > Error Correction Mode, and turn it off.
• Verify dial tone: Plug a phone into the fax line to confirm there's a dial tone.

🕒 Fax Delays or Failed Transmissions

• Lower fax speed: Go to Fax Settings > Advanced Fax Setup > Fax Speed, and set it to Medium or Slow.
• Avoid VoIP issues: If you're using a digital phone line (VoIP), faxing may be unreliable. Consider using an analog line or a fax over IP service.

📞 Wrong Number or Busy Signal

• Check number format: Include any required area codes or prefixes.
• Retry manually: Use the Fax > Send Now option and dial the number manually to test.

🧪 Fax Test Report Shows Failure

• This often means:

• No dial tone
• Line noise
• Incorrect setup
• Try resetting the printer and re-running the test.

🧰 Additional Tips

• Firmware Update: Make sure your printer’s firmware is up to date via the HP Smart app or HP’s support page.
• Use Fax Setup Wizard: Found in Setup > Fax Setup Wizard, it walks you through the correct configuration.
• Check for line filters or splitters: These can interfere with fax signals — remove them if possible.

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

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References / Resources

HP Printer Home Page - References and Resources

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HP OfficeJet Pro 9025e All-in-One Printer  

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