can't save document as a pdf when scanning

[carconb]

I just purchased this printer/scanner and am trying to save a document as a PDF to my desktop but I cannot find an option to do so when I scan it.  It only gives me options for a photo and different ways to save a photo, and when I do save it and try to open it the top half of the photo is missing.  At first I see the whole thing then the top dissappears.

[Dragon-Fur · Accepted solution]

@carconb

If you have not done so...

Printer Software - Installation

NOTE:  If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Download, save, and install the Full Feature Software for your Operating System version

After the software is installed, Restart the computer and log in

Video help

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer’s Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

OR

Open the printer’s Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

Firmware

Consider installing the printer Firmware

READ (when provided) all instructions before installing the firmware

If / After the firmware is installed, Restart the computer and log in

Reminder:  Firmware is only updated after the printer software is installed / functional.

Next...

Help from the Printer How-to section:

How to Scan (Windows)

More...

Download, save, and install

HP Scan Extended

Place the document / image on the glass (or ADF as available)

start the HP Scan Extended program

select options and print

Depending on your Operating System version (and printer model), there are several methods and programs are available to supplement your printer’s Scan capabilities!

Dragon Document – Collection of Help, suggestions, links to how-to videos, and examples: 

Scanning Program Options

Topics / Sections – various, including:

• Know and Understand Scan DPI / Scan Resolution options
• HP Scan Extended – Exceptional standalone free scan program:  Single, Multiple scans, image and PDF scans, Auto-Crop!
• NAPS2-- Not another PDF Scanner – free standalone program scans PDF files and image(s) as .jpeg or PDF file(s)
• Printer Software (Full Feature Software > Printer Assistant > Print, Scan & Fax > Scan a Document or Photo)
• HP Scan and Capture from Windows Store
• And others…

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