can't scan due to low ink. I shouldn't need ink to scan a document. Is there a work around for this?

[ZenoPotas]

I can't scan any documents due to low ink warning. I shouldn't need ink to scan anything. I there a work around for this problem?

I am using windows 8.1 and a HP Deskjet 3752 printer.

[Andr-1611 · Accepted solution]

Hello @ZenoPotas ,
Welcome to the HP Support Community!

If you only want to scan and freely decide when to install new ink, then you should disable the "Internet" options!

Here's what you need to do:

1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. Uninstall HP printer software, and then remove the printer from your Devices list. 
3. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
4. Please note: WLAN has to be deactivated!
5. Restart the PC
6. Close all programs
7. download only this complete package: HP DeskJet and Ink Advantage 3700 All-in-One Print and Scan Driver and Accessories 
   Type: Installation Software and Full/Basic Driver
   Version: 40.15.1231
   Operating Systems: Windows 8.1 (32-bit)
   Release date: Nov 22, 2021
   File name: Full_Webpack-40.15.1231-DJ3700_Full_Webpack.exe (102.6 MB)
   
   
8. Close all programs
9. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the Full_Webpack-40.15.1231-DJ3700_Full_Webpack.exe
   Via USB, means wait until the installation asks to connect the printer/scanner.
10. The installation was completed successfully, now you must ...
11. Restart the System again
12. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[ZenoPotas]

I followed your instructions and was able to scan documents afterwards. Can I use this method on my other printer (HP Officejet 4650) which is in a different location? Thanks for your help with this problem.

[Andr-1611]

You’re much welcome, great to hear that the problem has been resolved!

Yes, here is the associated software, but only for download: HP OfficeJet 4650 series Print and Scan Driver and Accessories 

If you encounter problems, please create a new post with the following information: Product name or part number and operating system. Exact description of the problem with screenshots.

Kind Regards
Andr-1611