can't scan from touch screen

[Frustrat1on]

I have an Officejet Pro 8620.   

I can scan if I go on my computer and go to the printer, choose scanning, save as pdf, and click scan.

But I want to go to the printer, and give commands from the touch screen, as I've been doing.

Yesterday it worked.  Now I get the message No Computer Found.

I restarted the printer. 

I scanned from the computer, I printed from the computer.... how can it not find the computer?

I've been using it everyday and I did nothing different since yesterday.

I tried the Print and scan doctor.... it scans from the computer... I knew that.

why can't it find the computer and how do I fix?

thank you so much!

[Sindu_et · Accepted solution]

Hello,

Please try the steps recommended in the following link:

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00040499

Hope this helps!

Thanks,

Sindu 

"Although I am a HP employee, I'm speaking for myself and not on behalf of HP"
Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

[prabaa]

Thanks for reporting the issue.

I suspect the scan to computer in your PC might have been disabled.

To enable that, go to Windows Start Menu

Start->Programs->HP 8620 software , click Scanner Actions, click Manage Scan to Computer, and then click Enable.

Restart the PC and Printer. Wait for a minute.

Now you should be able to scan from control panel

Cheers

[Frustrat1on]

Such a simple solution... restart the printer AND the computer!

Why didn't I think of that?

thanks so much!