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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Frustrat1on
New member
2 1 0 0
Message 1 of 4
1,312
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Solved!

can't scan from touch screen

HP Recommended
Officejet Pro 8620

I have an Officejet Pro 8620.   

I can scan if I go on my computer and go to the printer, choose scanning, save as pdf, and click scan.

But I want to go to the printer, and give commands from the touch screen, as I've been doing.

Yesterday it worked.  Now I get the message No Computer Found.

I restarted the printer. 

I scanned from the computer, I printed from the computer.... how can it not find the computer?

I've been using it everyday and I did nothing different since yesterday.

I tried the Print and scan doctor.... it scans from the computer... I knew that.

why can't it find the computer and how do I fix?

thank you so much!

1 ACCEPTED SOLUTION

Accepted Solutions
Sindu_et
Level 2
Level 2
13 10 1 1
Message 2 of 4
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HP Recommended

Hello,

 

Please try the steps recommended in the following link:

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00040499

 

Hope this helps!

 

Thanks,

Sindu 

 

"Although I am a HP employee, I'm speaking for myself and not on behalf of HP"
Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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3 REPLIES 3
Sindu_et
Level 2
Level 2
13 10 1 1
Message 2 of 4
Flag Post
HP Recommended

Hello,

 

Please try the steps recommended in the following link:

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00040499

 

Hope this helps!

 

Thanks,

Sindu 

 

"Although I am a HP employee, I'm speaking for myself and not on behalf of HP"
Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

Was this reply helpful? Yes No
prabaa
Level 8
Level 8
859 620 58 303
Message 3 of 4
Flag Post
HP Recommended

Thanks for reporting the issue.

 

I suspect the scan to computer in your PC might have been disabled.

 

To enable that, go to Windows Start Menu

 

Start->Programs->HP 8620 software , click Scanner Actions, click Manage Scan to Computer, and then click Enable.

 

Restart the PC and Printer. Wait for a minute.

 

Now you should be able to scan from control panel

 

Cheers

 

 

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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Frustrat1on
Author
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Message 4 of 4
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HP Recommended

Such a simple solution... restart the printer AND the computer!

Why didn't I think of that?

thanks so much!

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