can't scan on flat bed. It says document reader unable to read original

[butterfly666]

can't scan on flat bed. It says document reader unable to read original

[A_Gayathri]

Hi @butterfly666,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
   

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[butterfly666]

It is HP officejet 5740 serial number TH5AL4X09T

It will print a fike from my computer but if I try to scan or print a page from a book on the flatbed It says document feeder doesn't recognise the original.

[A_Gayathri]

Hi @butterfly666,

Thank you for your reply

I understand the issue you're facing with your HP OfficeJet 5740 where the flatbed scanner can't read the original document may be caused by either a hardware or software problem. Since it's able to print but not scan, this could be due to a malfunction in the scanner or a software glitch.
 

Here are some steps to troubleshoot and resolve the issue:

1. Check for Obstructions on the Flatbed Scanner

• Clean the glass on the scanner bed. Smudges, dust, or other debris can interfere with scanning.
• Ensure the document is properly placed on the flatbed, with the text side down.

2. Reset the Printer

• Unplug the printer from the power source while it's on.
• Wait for about 1-2 minutes.
• Plug it back in and turn it on. This can sometimes resolve minor issues.

3. Update or Reinstall Printer Drivers

• Go to the HP support website and download the latest drivers for your printer.
• Uninstall the current driver from your computer and then reinstall the latest version. This can ensure that any corrupt software issues are addressed.

4. Test the Document Feeder (ADF) and Flatbed Separately

• If the printer refers to the document feeder when you’re using the flatbed, there may be a software mix-up. Make sure:
  • No paper is loaded into the automatic document feeder (ADF).
  • The printer should automatically switch to using the flatbed scanner when nothing is in the ADF.

5. Perform a Hard Reset of the Printer

• On the printer control panel, go to Settings > Printer Maintenance or Restore Defaults.
• Select Restore Factory Defaults to reset the printer to its original settings. This might clear any configuration issues affecting the scanner.

6. Try Scanning from HP Smart App

• If you aren’t already, try scanning using the HP Smart app or Windows Fax and Scan to see if the issue persists across different platforms.

7. Check for Firmware Updates Update the firmware on an HP printer

• Sometimes, a firmware update might fix bugs related to scanning issues. You can check for firmware updates in the HP Smart app or through the printer's control panel.

If none of the above steps work, the issue could be hardware-related, especially with the flatbed scanner.
 

Refer to this document: HP OfficeJet 5740 e-All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[butterfly666]

Thanks for suggestions- have tried them but still not working.

[A_Gayathri]

Hi @butterfly666 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!