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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-14-2020 10:25 AM

HP Recommended
Product: Dell Optiplex 7010 desktop
Operating System: Microsoft Windows 10 (64-bit)

New computer is Dell Optiplex 7010 desktop.  Printer is HP Officejet 8600 all-in-one.  Can no longer set scan from printer.  Have to go to computer and can't select to scan front and back.  Went to HP to manage scan and got this message.  Please help!

gloria777_0-1607966626925.png

 

Category:
1 REPLY 1

‎12-14-2020 10:47 AM

HP Recommended

Hi,

Open the HP Officejet Pro 8600 software and click on Manage Scan to Computer.

 

Press the Disable button, allow it a moment, then uncheck the bottom box to start the option with Windows and close this window, allow it 30 seconds.

 

Click on Manage Scan to Computer once again, check the bottom box back and click on Enable.

 

Click on Manage Scan to Computer once again, may you now see the feature as enabled with a green check mark? be sure to select the Exact PC name as listed under Manage Scan to Computer, without any added words prior or after your PC name.

 

Shlomi



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