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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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I am unable to use the document feeder to scan documents to the computer.  Printer says it has been sent but it never makes it to the computer. However, scanning directly from the flatbed on the printer works just fine.

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