cannot contact support for david 3D scanner problem

[drndadoo]

Check your inbox.

[Thierry_MKS]

Hi, same for me, i'm on Win10 and impossible to lauch correctly David Scanner...and No License File found !!!! thanks for your help

[drndadoo]

Do you have USB dongle plugged in when starting the software? Is there DAVIDx (x = version of the software you are using) on the USB drive containing license file? Do you get any errors when starting the software?

[Thierry_MKS]

Hi,

Yes, the usb dongle is connected when I start the software.

When I launch the program it told me I will only save in small quality..

[drndadoo]

Check your inbox.

[Thierry_MKS]

which inbox ?  mail ? i've not find any message from you or by the support..

[drndadoo]

Message inbox here in forum.

[NOSIE]

Hi,

I also have a problem with DAVID 4 license file. I got an error message "The license is not valid for this computer hardware". Could you be so kind as to help me with license file?

[drndadoo]

You will find email address here, under "Problems and solutions: License > "License file not valid" message"

https://support.hp.com/au-en/product/hp-3d-structured-light-scanner/14169438/document/c05250654

Send a short description of your problem, they will be able to help.

[Arcade3D]

I can run the software and I can export but not after having to install the software from an online download. When trying to run or install the software from the key / dongle I get an error message about the file being corrupted just after selecting a langauge.

While it's great that I can still scan and export, I would have more peace of mind if my dongle wasn't giving an error message when trying to run the application (even as an administrator)

I still have warranty. Who can I contact or how can I have by dongle repaird or replaced? Or what is the alternative?