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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- cannot scan, how to update scanner

Create an account on the HP Community to personalize your profile and ask a question
11-07-2022 11:03 AM - edited 11-07-2022 11:03 AM
Hello, @krismas1
Thank you for visiting the HP Support Community!
Admin and Mods are here to guide the customer to get the best experience from the Community.
To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:
- Exact model of your printer / Desktop/ notebook
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);
Please let us know if you have any additional questions or concerns. Our job as HP moderators is to monitor all traffic on the community.
Thank you.