cannot scan to e-mail client - hp scan, mfp 227fdw and windows 7

[Elloosama]

Hi,

I'm using Windows 7, HP scan, HP mfp227fdw connecting via USB and Windows Live Mail.

The problem is, that I can't scan to e-mail. I open HP scan, choose "scan PDF ( or JPEG ) to e-mail", click scan and then sent. I get an error like "The HP scan application cannot find any mail client app. Be sure, that mail client application is installed and configured properly".

Scanning PDF (  or JPEG ) to file is working fine. Right-click on document, and select Sent To -> Mail Recipient also works good ( Windows Live Mail window is opened and I see an empty e-mail with attachment). Windows Live Mail is default mail client (program work good).

I try reinstalling software ( not deleting HP scan because of second printer ), change default mail client between Outlook and WLM.

Everything was working until today. I was repaired .NET Framework instalation from control panel level, repair Windows Update Service ( stop service, rename %windir%/SoftwareDistribution folder and start service - system created a new one), and install Windows Updates - .NET Framework, security changes and system update. What I missed?

I would be gratefull for any ideas.

[Raj1788]

@Elloosama

Thank you for joining the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m227-series/9365384/model/9365386/document/...

Restart the printer.

Please try assigning a static IP to your printer and check if the issue persists.
 
 Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen, you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
 

If the issue still persists try the steps recommended below.

Please try the steps mentioned below.
 
1. Select Web Services on the front panel., then Settings.
2. Select 'remove web services' and wait for the services to be eliminated.
3. Once this is complete, you will return to the home page.
4. Select the Web Services icon on the printer and go through the steps to set up Web Services once again.
5. You will be provided a more recent code. Later on, you can utilize this code to add the printer to your eprintcenter.com/ hpconnected.com account utilizing this code.
6. You may or may not be required to create a different email address.
7. Try another scan to email utilizing the app.

Refer to this link: https://support.hp.com/in-en/document/c03862727 for Setting up Scan to Email through the product's Embedded Web Server (EWS).

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)