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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP DeskJet 2755 All-in-One Printer
Microsoft Windows 10 (64-bit)

I have a deskjet 2755 running on win10 and  i cannot get it to scan. i  keep getting a error message that scanner cannot be found. it prints just fine.also on the printer

there is a series of buttons that i don't know what they are for.

any help would be appreciared.

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you using HP Smart app to scan?  If not, then try to download HP SMart from Microsoft Store or Android Play store for mobile  phones.

 

These resources would be useful:

https://www.youtube.com/watch?v=VD1YaFTaSHs

https://www.youtube.com/watch?v=GVISsdkIhDw

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjcVOuuxj4SD-DOScj4xvlE

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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