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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I am unable to scan using the document feeder on HP Smart. I can scan  one page at a time but this is not ideal.

 

Can someone help me? 

1 REPLY 1
HP Recommended

@JO059 

 

Welcome to the HP English Community --

 

Assuming your mystery printer has an Automatic Document Feeder (ADF), it is true that the ADF is limited to certain paper sizes and paper types.

 

Assuming the printer has the ADF and the paper size / type is supported, then the HP Smart app -- at least for Windows and Mobile - iOS / iPadOS - can set the Source to scan from the ADF.

 

A few printers, not all, also support Automatic 2-sided scan.

If your printer is not one of the printer that supports that nice feature, it is true that you would have to scan the first side stack, flip, return stack, and scan the second side(s).

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

General Example - HP Smart - Windows - Scan - PDF

HP_Smart_Win_Scan_Document_Save_5HP_Smart_Win_Scan_Document_Save_5

 

Example - HP Smart - Mobile - Scan - PDF

HP_Smart_Mobile_Printer-Scan_Option_Sets_5HP_Smart_Mobile_Printer-Scan_Option_Sets_5

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.