cant get scanner to connect to computer

[Bella_2022-3]

scanner on control panel says scanner not connected to computer

[Max3Aj]

@Bella_2022-3, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Envy Inspire 7900e series printer's scanner is not connecting to your computer, try these troubleshooting steps:

Check Connection Type

• USB Connection: Ensure the USB cable is properly connected to both the printer and computer. Try using a different USB port.
• Wi-Fi Connection: Ensure both your printer and computer are on the same network. Print a Wireless Test Report from the printer’s control panel to check the connection.

Restart Devices

• Turn off your printer and computer.
• Unplug the printer’s power cord for 30 seconds, then reconnect it.
• Restart your computer.

Run HP Print and Scan Doctor (Windows)

• Download and run HP Print and Scan Doctor to diagnose and fix scanning issues.

Check Windows Scanner Settings

• Press Windows + R, type control, and hit Enter.
• Go to Devices and Printers > Find your HP printer.
• Right-click on the printer and select Start Scan. If the option is missing, reinstall the drivers.

Reinstall HP Software

• Uninstall HP Smart and HP Scan and Capture from your computer.
• Download the latest HP Smart App and drivers from HP website.
• Reinstall and set up the scanner.

Enable Windows Image Acquisition (WIA) Service

• Press Windows + R, type services.msc, and hit Enter.
• Find Windows Image Acquisition (WIA) and make sure it is running. If stopped, right-click and select Start.

Try HP Scan and Capture (Windows) or Image Capture (Mac)

• Windows: Install HP Scan and Capture from the Microsoft Store.
• Mac: Use Image Capture (built-in macOS app).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support