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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-25-2021 01:22 AM

HP Recommended
Product: Example: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

We recently changed our wifi to a 5g network. I bought an HP envy 6000 series just a couple of weeks before to help with lock down, but the printer is not supported by 5g. I can connect by USB but not I am not supported by HP smart and have lost ability to scan, which is really important. I don't know how to fix this

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1 person had the same question
1 REPLY 1

‎01-25-2021 01:52 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

You can use USB on HP Smart, check out this example:

HP DeskJet Plus 4140| 4152| 4155| 4158 Printer : Connect with USB cable without any wireless network

 
What's the printer model? Envy Photo series (e.g. Envy Photo 6200 series) or Envy series (e.g. Envy 6055, Envy Pro 6455)
 
Thanks.
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