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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-25-2021 01:22 AM

HP Recommended
Product: Example: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

We recently changed our wifi to a 5g network. I bought an HP envy 6000 series just a couple of weeks before to help with lock down, but the printer is not supported by 5g. I can connect by USB but not I am not supported by HP smart and have lost ability to scan, which is really important. I don't know how to fix this

Category:
1 person had the same question
1 REPLY 1

‎01-25-2021 01:52 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

You can use USB on HP Smart, check out this example:

HP DeskJet Plus 4140| 4152| 4155| 4158 Printer : Connect with USB cable without any wireless network

 
What's the printer model? Envy Photo series (e.g. Envy Photo 6200 series) or Envy series (e.g. Envy 6055, Envy Pro 6455)
 
Thanks.
I am an HP Employee. Although I am speaking for myself and not for HP.
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