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Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Envy 5642
Microsoft Windows 10 (64-bit)

Lately when scanning multiple pages, it saves as separate documents.  It used to combine the pages into one.

1 REPLY 1
HP Recommended

@HH8869 

 

Make sure the settings are correct in the scan software.

 

 

 

If your printer software does not easily support the "multiple pages" to one document setup,

 

consider the following...

 

NOTE:  If your printer software looks different from the example in the how-to document (above), it may already look similar to the following software.  If your installed printer software does look similar, you do not need to install the HPSE;  you can, however, use the examples to find the settings in your own printer setup.

 

HP Scan Extended

 

Download, save, and install   HP Scan Extended – Exceptional free HP scan program:  HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  May include OCR (Save as Editable Text).

NOTES

  • HPSE is an older subset of the printer software; features are very similar to scan software included in 2015 or newer Full Feature Software packages.
  • If you have the newer version of the scan software inside your Full Feature Software, use that: Printer Assistant shortcut icon on Desktop (named for printer) > Scan a document or image (wording varies).
  • Although the HPSE program works as a separate program, HPSE is dependent on the infrastructure provided by the printer software. The Full Feature Software for your printer should be installed before installing HPSE.

Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

 

Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin

Right-Click HPScan.exe > Select Pin to Taskbar / Send to Desktop / Pin to Start

 

Example

HPSE_Scan-to-PDF_1HPSE_Scan-to-PDF_1

MORE > Destination

CHECK / UNCHECK to control whether one or multiple files are created.

 

HPSE_Scan-to-PDF_1EHPSE_Scan-to-PDF_1E

When every setting is the "way you like it", click < Less and Scan

 

 

Also nice software...

NAPS2 -- Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).  Includes OCR.  Download, save, and install to use.

 

 

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP ENVY 5642 e-All-in-One Printer

 

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Dragon-Fur

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