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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Desk Jet 2652
Microsoft Windows 10 (32-bit)

When I open the HP home page an hit scan, the computer tells me that it can't connect with the printer.  However, the computer can connect with the printer to print.  And the scan has worked fine recently.  It can't connect through WiFi and it can't connect by cable.

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