computer cannot find scanner

[TheMan106]

I am running windows 10, computer can find scanner. The printer works fine. I am using a usb cable. The Network system works fine with the scanner. I have swopped cables and I have purchased a new cable but problem persists. Please advise.

[A4Apollo · Accepted solution]

Hey there! @TheMan106, Welcome to HP forums.

I understand you are getting scanner not found an error on your PC.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Is your printer connected by a wired or a wireless connection?

Does the issue persist when you make a copy from your printer?

Do you see the scanner blub glowing when you are scanning from your printer?

Try updating the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

This issue could occur if it is a driver issue. Uninstall the printer software from root level on your PC and install the full feature printer software and check if it helps.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link. Click Here

Try the steps recommended below.

Windows Image Acquisition (WIA) is a service in the Windows operating system that supports communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. Search Windows for view local services, and then click the View local services Control panel setting in the list of results.

   The Services window opens.

2. Find Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values.

   • If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly. Skip to the next step.

   • If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, and then select Automatic from the Startup type dropdown menu.

        NOTE:

     If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type.

     • Remote Procedure Call (RPC)

     • Shell Hardware Detection

     • RPC Endpoint Mapper

     • DCOM Server Process Launcher

3. Try to scan.

Also, download and run print and scan doctor on your PC.

Refer this article to know more information about using HP print and scan doctor. Click Here

Refer this article to further troubleshoot network scanner connection errors. Click Here

If the solution provided worked for you, please mark an accepted solution for this post.

Let me know if this works!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[TheMan106]

I did as you suggested and the problem is solved. I removed the old program from my computer and downloaded the latest driver for my machine and everything is working good. Thanks again.

[A4Apollo]

@TheMan106, Thanks for your prompt response and time.

I appriciate your efforts for writing back to us.

As you mentioned after reinstalling the drivers the issue got resolved.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day ahead! 🙂