computer is not connected to printer

[eswayne]

installed the scan program but the computer won't scan. However, it will print.

[Raj_05]

Hi @eswayne,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can help you troubleshoot the issue with your HP OfficeJet Pro 6968 scanner. Let's go through some steps to identify and resolve the problem.

• Check Connection: Ensure that your printer is properly connected to your computer. If it's a USB connection, make sure the cable is securely plugged in. If it's a wireless connection, ensure that the printer is connected to the same Wi-Fi network as your computer.
• Restart Devices: Try restarting both your computer and the HP OfficeJet Pro 6968 printer. Sometimes, a simple restart can resolve communication issues.
• Update Drivers: Make sure that you have the latest drivers for your printer installed on your computer. Visit the HP official website, locate your printer model, and download the latest drivers.
• HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor utility. It can help diagnose and fix printing and scanning issues. You can find it on the HP website.
• Check Scanner Settings: Ensure that the scanner settings on your computer are configured correctly. Open the scanning program and check for any error messages or settings that may be causing the issue.
• Firewall/Antivirus Settings: Check your computer's firewall and antivirus settings. Sometimes, they can block the communication between the computer and the printer. Temporarily disable them and see if the scanning works.
• Reinstall Software: Uninstall the scanning program on your computer and reinstall it. Make sure to use the latest version available from the HP website.
• Test with Another Program: Try scanning from a different program or application to see if the issue is specific to one software. You can use the built-in Windows Fax and Scan or another scanning application.
• Check for Hardware Issues: Ensure that there are no hardware issues with the scanner itself. Make sure the scanner glass is clean, and there are no obstructions.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support