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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-01-2019 05:36 PM - last edited on ‎05-02-2019 06:28 PM by Retired

HP Recommended

I have followed the steps in the post but still not scan on AOL iMy HP8600 sasys it is error to send email to aol but I can send and received email normallly in aol

3 REPLIES 3

‎05-02-2019 07:05 PM

HP Recommended

@kiu

 

Welcome to HP Community

 

I suggest you follow the instructions under " How To Scan To Email" from this Link: https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/... and let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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‎05-04-2019 10:44 AM

HP Recommended

Thank you for your response .The problem I have is I can scan thje document on my HP8600plus but when send in AOL it always says it has error and I cannot send email on AOL. Buty I have done this before it is ok.

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‎05-04-2019 05:52 PM

HP Recommended

@kiu

 

Sign in to your Email account, go to your account settings, search for authentication, SMTP, or security, and then follow the on-screen instructions to set-up access for the scan to email feature.

 

Please refer to this Link: https://support.hp.com/in-en/document/c05519493

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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