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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-15-2016 05:08 PM

HP Recommended
Product: Officejet Pro 8600
Operating System: Microsoft Windows XP

Everything's been working fine, but all of a sudden my copies are WAY to light!  The printer works just fine, but when I go to copy something you can barely read it even on the darkest setting.  I've run diagnostics and it says everything is working fine and I cleaned the screen, etc manually as well as doing the computer cleans.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2016 09:17 AM

HP Recommended

Hey @Ray1959,

 

Welcome to the HP Support Forums!

 

I understand that your Officejet Pro 8600 e-All-in-One Printer is copying lightly. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, while the printer is powered on, remove the power cord from the back of the printer for one minute.

 

Please let me know if this improves the darkness of the copies. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

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3 REPLIES 3

‎04-17-2016 09:17 AM

HP Recommended

Hey @Ray1959,

 

Welcome to the HP Support Forums!

 

I understand that your Officejet Pro 8600 e-All-in-One Printer is copying lightly. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, while the printer is powered on, remove the power cord from the back of the printer for one minute.

 

Please let me know if this improves the darkness of the copies. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎11-06-2017 07:15 AM

HP Recommended

AMazing!! Thank you for the help!!!!!!!!!

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‎07-01-2019 05:39 PM

HP Recommended

Fantastic !!! It sounded so lame that I wasn't even going to try it... But you get to eat my LUNCH !

 

THANKS !

Was this reply helpful? Yes No
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