copy on desk top printer 2723E

[Larry323]

can not copy on printer, OK from computer

[Nal_NR]

Hi @Larry323,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I would like to assist you today with resolving the blank copies issue that you're experiencing when copying from your HP Deskjet 2723E.

To be honest, this issue sounds more like print system issue, rather than a Copy failure. The reason being is because Copying uses the exact same hardware components as Scanning. Because you are able to scan without issues to your computer we know that the copy/scan mechanism is working within your printer.

However, when you print from your computer, if the document is sent to your printer as an 'image' type file than colour ink is used to 'make' or 'enrich' the black ink. Therefore, your machine may be appearing to print in black ink fine from your computer when in reality it is just the colour ink making the black colour.

When you Copy from your printer, if you choose to perform a Black Copy only black ink will be used. If you choose to make a Colour Copy only colour ink will be used.

To verify if the cartridges and print system within your actual printer are functioning properly I am going to have you start troubleshooting by printing a Quality Diagnostics Report from your printer. Can I please have you follow the steps below.

How to Print a Quality Diagnostics Report:

1. Make sure the product is on and loaded with unused, plain white paper.
2. On the control panel, press and hold * and #, and then press 1, 2, and 7.
3. Press the right arrow button until Reports displays on the control panel, and then press OK.
4. Press the left arrow button until vpp self-test displays on the control panel, and then press OK. The test page prints.

• (1) Printed by the right cartridge
• (2) Printed by the left cartridge

• If this report prints with colour and black:  than the issue that you're experiencing is not being caused by your print system. Rather, there may be a programming issue that is occuring within your printer that is causing the Copy function to fail, while the Scan function continues to work. Can I please have you double-check on your computer that your scan function is still working at this time?

You may also refer to this document for further assistance. 

Try updating firmware if available for your current OS. Click here

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!