delete scan-to-email address without PIN--removing web services and factory reset did not work

[ssssss8]

Need to delete a scan-to-email address without PIN (cannot access the email account). I see many, many posts from users with this same problem. I have tried both removing web services and a full factory reset (have done both twice). The email address returns each time. 

Any other options? 

[Irfan_06]

Hi @ssssss8,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with deleting an email address from your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly efer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[ssssss8]

Hi there, 

Thanks for your reply and suggestions! I followed all the steps in your answer and unfortunately the email addresses still appear after restoring web services at the end of the steps (this is following the 3rd factory reset I’ve done and the power drain you outlined). 

Any other suggestions? This is a real flaw here as it seems that losing access to an email account but needing to make sure it doesn’t accidentally receive scans is a very common issue, especially in a workplace. 

thanks. 

[Irfan_06]

Hi @ssssss8,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support