device manager for scanner

[MA1234]

ran hp scan doctor    in red letters i have    Device Manager error : how do i fix this issue

[Riddle_Decipher]

@MA1234

Welcome to HP Forums,

Let's get straight to it!

May we have a screenshot/snapshot of the red letters you are referring to? while you work on that, here's what I suggest you do,

To identify the scanner issue, I recommend you use the copier as a stand-alone and check if that works fine.

• If the copier doesn't work as a stand-alone & the scanner bulb/light doesn't turn on or work as it normally should, this could be a hardware issue and you may want to repair the device.
• If the copier works, you may want to reinstall the drivers using the below steps:

Press "Windows key" + "r" to get the "Run" window.

Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.

Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now check for issue resolution.

If the issue persists, also try clean installing the printer drivers. Here are the steps:

First, unplug the USB cable from the printer if present. 

Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.

Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type - "c:/programdata" - Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

that said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[MA1234]

NM I moved the printer to the side a bought a new one ...no problem thanks for the input

[Riddle_Decipher]

@MA1234

Thank you for the update,

I hope the new device works fine.

That said, if you have any queries or assistance, feel free to write back to us,

We'd be happy to help sort it out.

Take care and have a good day, ahead.