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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-22-2021 12:33 PM

HP Recommended
Product: office jet pro 8035e

document feeder not working when selected for fax or scan on HP OfficeJet Pro 8035e 

9 people had the same question
4 REPLIES 4

‎07-26-2021 03:11 AM - edited ‎07-26-2021 03:11 AM

HP Recommended

@BillH_ssn-605

 

Welcome to HP Support Community


I would like to help

 

Please perform a Reset

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

 

Next ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

If the issue persists please restore the printer back and set it up again

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Printer Maintenance . 3. Touch Restore. 4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored. 5. Touch Continue.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

1 person found this reply helpful
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‎08-24-2021 01:28 PM

HP Recommended

none of this makes sense to me , im actually at the end of my tether with this printer so much so im may take a large hammer to it , ive spent more time frigging about with it than i have with any printer ive had over 20 years  

1 person found this reply helpful
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‎08-24-2021 02:09 PM

HP Recommended

Can you clarify the issue a little please. Does it try to feed and fails after trying to pick the paper or does it do nothing at all. These are two completely different problems with different solutions.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-24-2021 02:20 PM

HP Recommended

When feedings paper into the feeder it says paper installed but scans from glass not feeder 

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