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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-01-2017 02:37 AM

HP Recommended
Product: Office Jet 8720
Operating System: macOS 10.12 Sierra

Good Morning

 

I'd need a hint how to solve this simple one:

Scanning with EasyScan works perfectly. Duplex scanning works perfectly - but with a pile of paper in the feeder, the process just stops after about 10 sheets. No error message, no nothing. I wonder if there is a limitation that is set somewhere.

I'll appreciate if someone could help e out.

 

Zsolt

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-01-2017 03:27 AM

HP Recommended

@Hangtalan

 

Sorry I don't know. Just ran a test on my loan printer which is a OfficejetPro 8730 (a sister of your printer) and it worked with 50 sheets. I scanned from printer to my computer.

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎12-01-2017 03:10 AM

HP Recommended

Hi,

 

Depending on the thickness of paper, it supports 50 sheets Max from ADF for scanning.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎12-01-2017 03:16 AM

HP Recommended

Thank you - I understand that. Onloy that my device already stops after 10 or 15 pages, and it is only standard 80gram copy paper ...

Zsolt

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‎12-01-2017 03:27 AM

HP Recommended

@Hangtalan

 

Sorry I don't know. Just ran a test on my loan printer which is a OfficejetPro 8730 (a sister of your printer) and it worked with 50 sheets. I scanned from printer to my computer.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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