durty scan

[JDC-HP]

FOUND on the WEB: http://supportvideos.ext.hp.com/detail/videos/featured-videos/video/3285921533001/fixing-streaks-and... .

OK DONE

Hi, unfortunately I have scanned on the automatic feeder a page on which one spot of ink was not completely dry

now I have 3 lines on every scanned pages.

Can I clean somewhat inside the Officejet Pro 8730?

thanks in advance

jean

[Flower_Bud]

@JDC-HP

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're facing scan quality issue on your printer,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Does this happen while making a photocopy?

How is the scan quality from printer flatbed scanner glass?

Have you tried the troubleshooting steps from the video you had mentioned?
 

If you have tried troubleshooting steps from the video you had mentioned, I would suggest you contact our phone support: 

1) Click on this link - https://hp.care/2moMFSc

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

[Copier-Pro · Accepted solution]

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.The scans through the document feeder uses only the small piece of glass.Open the document feeder and see if you can reach the glass.

Hope this will help.

[JDC-HP]

I found it myself!

THANK you anyway for your quick and accurate answer!

Bye

Jean