eSCL (Airprint-Scan) required for Scanner to be detected on Windows 10?

[Sumarimike]

I tightened security on my network and printer by removing printer services I do not need. After deactivating numerous  printer features in the Advanced Network Configuration portion of the printer web interface, I found my printer/scanner/fax was able to print ok, but the scanner could not be found. "HP LJ 227M231 could not be found". 

After some time troubleshooting, a factory reset, and software reinstall, I found that the real issue is that when I toggled the eSCL feature in the printer web page, my scanning capability would appear / disappear.  With it checked, my scanner software opens and works. When it's unchecked, "can't communicate with scanner".

I'm trying to figure out why the eSCL (Airprint-Scan) checkbox is required for my scanner to be seen on my Windows 10 machine. I have Airprint disabled in the web config utility, so I'm at a loss. Without that checkmark in place, the scanner is invisible but I can print without issues.

What's really going on with that checkbox?

[Betty0610]

@Sumarimike

Welcome to the HP Support Community.

I'll have to check this with the software development team and get back to you else you can also reach out to the HP Support Team regarding this and they can connect you to the Level 2 team.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Sumarimike]

@Betty0610, thanks for the comment. If it helps, the printer is connected solely through a wired connection. I have the WS-PRINT, WS-SCAN, and WS-FAX checked in the configuration, and was expecting that to cover everything for my specific needs, so was surprised to see the need for something unrelated to make the scanning work. I have lots of replicable examples to show if you and the team need them.

[Betty0610]

Sure, let me reach out to them and see if they need anything else 🙂

[Betty0610]

Could you tell us the port on which the Printer is configured and which router are you using?

[Sumarimike]

Hi Betty,

When I access the printer web interface it's over the default port 80. When I did the fresh default install, the printer was found ok and I did not set any specific ports. I did turn off some of the printer services I didn't need (like Apple services, etc). I have the 3 Ws- services, Ipv4 and the unexplained air play one active.

I have a Pepwave Balance 20x. My intranet is unrestricted.

Let me know anything else you need!

Michael

[Betty0610]

Thanks 🙂 Will get back to you shortly.