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‎01-27-2021 03:28 PM

HP Recommended
Product: Office Jet pro 8620

How do I enable the "scan to computer" feature.  My computer has a wireless connection to the printer and printing is fine.  I can also scan from my computer to the printer but am unable to scan directly from the printer to the computer.  The printer does not list my computer.  Thanks,

Category:
1 REPLY 1

‎02-11-2021 01:41 PM

HP Recommended

@cdsullo

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

If you are using Windows 10 OS, follow the below steps to enable scan to computer:-

  1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
  2. Click Scanner Actions, and then click Manage Scan to Computer.
  3. Click Enable to activate the scan to computer option.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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