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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-02-2020 07:38 PM - last edited on ‎05-03-2020 06:12 PM by Retired

HP Recommended
Product: HP Office Jet Pro 6835
Operating System: macOS 10.13 High Sierra

Hi. I went to scan something tonight and I was asked to provide my email address (a 4 digit pin was going to be  sent to my email address). It was and I was able to scan but why is it asking me that when I use my scanner  quite a bit and I've always just had to choose my email address. It always popped up. What is eprintcenter@hp8.us????  When and why did it switch from eprintcenter@hp.com??  Should I be concerned?

4 people had the same question
1 REPLY 1

‎05-09-2020 02:32 AM

HP Recommended

Hi @honeyschmu

Welcome to the HP Support Community. I'd be happy to assist you.

 

The HP ePrintCenter website at www.hpeprintcenter.com has been retired and is no longer available.

 

Kindly refer to this document for more info.

 

Hence, the change in the domain name in the email address. You need not worry about the same.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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