• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-12-2019 09:27 AM

HP Recommended
Product: 6600 office jet
Operating System: Mac OS X 10.11 El Capitan

I keep getting error code 344 whn trying to fax. The device passes the fax test.

 

2 people had the same question
1 REPLY 1

‎02-14-2019 09:52 AM

HP Recommended

@mydadsprinter

 

Welcome to HP Support Community
 

I suggest you update the Firmware from this Link: https://support.hp.com/in-en/drivers

 

Then Restore the Printer To Factory settings

  1. Turn the printer on.
  2. Press the Home button on the left side of the touch panel. Then tap the arrow on the right side.
  3. Touch the Setup button.
  4. Touch the Tools button.
  5. Tap the arrow and scroll down until you find the option Restore Factory Defaults and then touch it.

Next connect the printer back to your network and then setup the Fax

 

Please refer to this Link: https://support.hp.com/in-en/product/hp-officejet-6600-e-all-in-one-printer-series-h711/4322968/docu... to help you setup and send Fax

 

Have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.