error code 350 communication error when faxing

[kwwh]

I continue to get error code 350 communication error when trying to fax.  I have checked the lines and they are fine I have perfomed fax test and it indicates all passes.  The phone indicates no line only when trying to fax.   I have called the fax number and it is a working fax number.  My telephone has a built in answer machine.  I have setup fax settings accordingly.  please help

[Raj1788]

@kwwh

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that you are getting an error while faxing.

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact product number?

However, in the meantime please try to do the below changes.

• Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
• Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
• Try sending at a lower transmission speed.

Keep me posted, how it goes! 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[kwwh]

It’s a hp 4650 inkjet I’ve tried everything you’ve stated. I think I have it. I put the filter connection closer to the printer telephone line hook up it seemed to work. I originally had the filter in the wall jack

[Raj1788 · Accepted solution]

@kwwh

Thanks for the reply,

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

If you would like to appreciate my efforts and help other to resolve the similar issue, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 Take care now and do have a fabulous week ahead.

 :)Cheers:)