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‎12-12-2022 11:08 AM - last edited on ‎12-14-2022 04:35 AM by Retired

HP Recommended
Product: HP DeskJet Plus 4155 All-in-One Printer

This is the error "it seems that an error has occurred before the sending process.  Please try to send your fax again"  Can anyone shed light on this.  I have unplugged it, deleted the printer and reinstalled it.  

Category:
19 people had the same question
1 REPLY 1

‎12-16-2022 02:58 AM

HP Recommended

@chrissy47a

 

Welcome to the HP support community.

 

I understand that you are unable to send a fax, I am glad to assist you.

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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