error message

[Luke4300]

Can not received or send faxes. Getting event code message F1.01.05.03

[VikramTheGreat]

Hi @Luke4300,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how stressful fax issues can feel. When you’re waiting for an important fax that never comes… or you hear the line click, but nothing sends… and then your printer flashes Event Code F1.01.05.03, it feels like the machine is speaking a language you didn’t ask to learn.
You’re not alone. We’ll walk through this gently and step‑by‑step.

What We Know About Event Code F1.01.05.03

This exact event code was reported by another HP user experiencing the same problem: cannot send or receive faxes.

HP does not publicly document this specific code, but based on HP’s official fax troubleshooting guidance, this type of error usually relates to:

• Fax line communication failure
• Line connection or signal quality problems
• Fax settings misconfiguration
• Firmware or internal fax subsystem error

To fix it, HP recommends working through the exact troubleshooting steps below.

Recommended Fixes for Fax Send/Receive Failures

1. Run the Built‑In HP Fax Test (Most Important First Step)

HP’s fax diagnostic test checks your phone line, fax hardware, and settings.

On the printer control panel:
Fax / Setup → Run Fax Test or Fax Test Report

• Review the report
• Follow the instructions for any failed items
• Fixing line or configuration issues often resolves F1.01.05.03‑type failures

2. Verify Phone Line Connections

HP outlines several critical connection checks:

✔ Your fax line must be connected to the LINE port on the printer
✔ If you have a telephone/answering machine, plug it into the EXT port
✔ Ensure nothing else is holding the line open
✔ Check for dial tone
✔ Avoid static or electrical interference (TVs, motors, coax cables nearby)

Also:

• Use the original HP two‑wire phone cable
• Avoid long or low‑quality phone cords

3. Power Reset the Printer (Clears Fax Subsystem Faults)

HP recommends a full reset for fax‑related failures:

1. Turn the printer OFF
2. Unplug the power cord (from the printer & the wall)
3. Wait 60 seconds
4. Plug directly into a wall outlet (not a surge protector)
5. Turn printer ON

This forces the fax hardware to reinitialize.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VikramTheGreat]

Hi @Luke4300,
 

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat