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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
samsung xpress m2070
Microsoft Windows 10 (64-bit)

My problem is that for days I can not scan with my Samsung m2070. when I try to scan it appears "the error i / o try to restart and close the device ..." but nothing goes.

I tried to uninstall and reinstall all the drivers and software, but nothing is always the same problem ...

 

How do you solve this problem ???

Thank you

18 REPLIES 18
HP Recommended

Hello,

 

I have the same problem. I want to use the ‘scan to’ button on the printer but at the last step I get a error on my pc.

I/O error in communication some...

Reinstalled all drivers en have latest firmware.. 

 

Can some help or give some insight?

 

Thanks

HP Recommended

I have the same problem, I have reinstalla all software, I have download software from site but the problem is the same!

I Think is a problem of the printers or the software of the printer, why if just other have the same problem is not a single case!

HP Recommended

 

I'have informations:

 

Dont't worry, the HP is working on a new version of the sotfware (Samsung Easy Document Creator), my country-support said that.  It will be maybe 1 mounth.

 

BUT, You can use the 'Windows Fax and Scanner" software, or the "Paint" to scanning.

It works.

 

Maybe a few day, and we can use to the new upgraded Samsung Easy Document Creator. 🙂

HP Recommended

Yes, but cannot scanner to pdf...

------------------
Avelino Tavares
HP Recommended
HP Recommended

Great, thanks! Confirmed the patch is working.

HP Recommended

Thx tavaresada,

 

It's working. 🙂

HP Recommended

This is the fix for Smasung scanner i/o error.... tried for hours to fix and this link did the trick. !!! http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_SEC&CttFileID=703966...

 

Unbelievable that MS can create such a headache. 

HP Recommended

I had the same problem, installed the patch and is working perfectly. Thanks

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