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‎01-02-2024 09:29 AM

HP Recommended

Our office HP smart printer 7602 has never been able to send a fax. We have had the internet company on the phone, 2 different computer IT gentlemen and was resent another 7602 printer after HP said the 1st one was broken after having it for 1 month. Does anyone who has this printer have the same problem? I have run the fax troubleshooting, Everything passed except Dial tone Detection (yet it works when we plug the phone in the same cord) and Fax line condition test. They both failed. we have been able to receive some faxes but cannot send. I'm beyond knowing what else to do at this point. Any thoughts???

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